Rules

Terms and Conditions for Holiday Rentals in Mallorca – SM Holiday Properties

To confirm your holiday rental booking in Mallorca, a 30% deposit is required. Upon arrival, guests must pay a 500 € cash security deposit, which will be refunded at the end of the stay, provided the property is returned in the agreed condition. If previously arranged, the amount corresponding to electricity consumption will be deducted from the deposit after checking the meter.

The final cleaning fee is 400 €, only if specified at the time of booking. The management commission is 6.3%. Outdoor or garage parking is available without the need for prior reservation.

A baby cot and highchair are provided free of charge upon request. A second baby cot is available for 10 € per day. In rooms where an extra bed can be added and is available, the cost is 38 € per day.

Fifteen days before arrival, you must contact the reception agency to provide your estimated arrival time (including flight or ferry number, if applicable) and arrange the key handover. Upon arrival, please send an SMS or WhatsApp to +34 638 45 51 58 and proceed directly to the accommodation or to the agreed meeting point.

The reception office will send you a link for online check-in, where you must enter your details, scan your passport, and sign electronically. This information is mandatory for registration with the Ministry of the Interior (HOSPEDAJES).

The keys will be placed in a secure key box. Any outstanding amount must be paid the following day directly at the reception agency. All information about your stay will be available in the SM Holiday Properties app.

For arrivals after 23:00, a 50 € surcharge applies. Late check-out, if available, costs 60 € until 13:00 and 90 € until 17:00. During low season, check-in and check-out times may be flexible upon request.

Since July 2016, the government applies the tourist eco-tax:

• 2.20 € per person per night for the first 8 nights,

• 1.10 € per person per night from the 9th night onwards.

This tax does not apply to children under 16 and must be paid to the agency upon arrival.